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Stories: Jan, how did the launch of the new NOSTA Solutions go?
Jan Steinacker: In many ways, it was just as we anticipated. NOSTA Solutions combines the two business segments Consulting and New Business. In the logistics consulting business, it is often important to have an intensive and detailed exchange with the customer. That's why it was clear to us that we had to pursue different sales strategies from those used for classic transportation services. It also proved true that Solutions' work is much more project-based. Instead of transport or warehouse requests, we often encounter much more extensive and non-standard requirements in our work.
Stories: What kind of requirements might these be?
Steinacker: Companies quickly notice when something is not going right in their logistics: For example, there is an increase in complaints from customers that delivery dates are not being met. Or the company's own warehouse proves to be inefficient due to high inventories or a suboptimal warehouse structure. In this situation, companies need concrete solutions that work as quickly and efficiently as possible. The requirement for NOSTA Solutions' logistics consulting is then to develop these approaches together with the companies and, if desired, to accompany the implementation of the methods and concepts.
Stories: How does the team develop these solutions?
Steinacker: Always at eye level with the customer. Only by working together can we achieve good results. That's why we don't want to put ourselves too much in the foreground: We do bring experience from over 45 years of logistics, but the insights of customers on site are often very valuable for our work. Our customers also have the opportunity to go through their own solution approaches with us. Simply saying, "This is how we do things!" is not our approach.
Stories: So joint action is important to you in logistics consulting. What other factors determine your cooperation with customers?
Steinacker: Honesty. For us, this already begins in the project approach. If a project or a requirement of a potential customer does not suit us, we communicate this openly and transparently. When we decide on a project together, the first step is usually an analysis of the current situation, which we carry out in detail and intensively.
We look at a company's logistical processes from head to toe and examine them with our expertise. In the process, facts can also come to the table that some companies did not have present in their entirety beforehand. In this situation, our customized approach at eye level pays off.
Stories: How individual can the approach to customer requirements be?
Steinacker: In logistics, there are of course tried-and-tested concepts for every conceivable industry. We could make it easy for ourselves and simply impose a concept on a customer. But the best concept is useless if it doesn't fit the company. That's why we take into account the location circumstances on site and look very closely at what specific requirements the customer has for the future logistics concept.
Stories: At the beginning, there was also talk of New Business. What does that mean?
Steinacker: Both areas - Consulting and New Business - are closely linked. Ideally, we can provide our customers with innovative partners from our network as part of a consulting mandate. As a logistics consultancy, we don't provide all the solutions ourselves, but have an innovative partner network that also pursues customized solution approaches. At the same time, we observe the market in the area of new business and identify interesting cooperation partners, start-ups and joint venture opportunities for us.
Stories: What developments do you see for the medium-term future of NOSTA Solutions?
Steinacker: We are very optimistic about the coming months. The development of our network in the logistics industry and beyond is bearing fruit. The first consulting projects have already been completed together with our customers. The sales pipeline is also well filled at this point. Now we need to further establish Solutions in the market.
Stories: Jan, thank you very much for the interview
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